Who's the best in the customer service business? Consumers sound off on companies.
What businesses have the top customer service according to consumers?
Plant-A Insights Group, in collaboration with USA TODAY, presents America's Customer Service Champions 2024. It recognizes industry leaders in customer service across 67 sectors, including service providers, brick-and-mortar retailers, and online stores.
America’s Customer Service Champions 2024 highlights companies that excel in delivering the best customer experience based on a broad set of metrics, and provides consumers with guidance they can use as they select where they want to spend their time and money.
Champions were chosen through a confidential online survey of more than 33,000 U.S. consumers who provided over 519,000 company reviews. They evaluated businesses and providers according to the overall customer experience as well as the quality of service delivery across seven key categories that are important to consumers.
Respondents reviewed companies that they had personal interactions within the past three years, ensuring the relevance of the findings. The Plant-A analysis is also bolstered by the integration of publicly available data, customer online reviews, and various methods of validation. The recognized companies were meticulously checked, including a review of published press of the past 24 months to identify potential issues.
Overall, America’s Customer Service Champions 2024 is one of the largest independent customer experience studies in the U.S.
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Click here to request the detailed methodology document.
The desk research was kindly supported by Onclusive, the leading media monitoring partner with its world-class sentiment technology. For company related information we worked with ZoomInfo, Seamless AI and Etailinsights, as well as individual company websites.
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Disclaimer:
This ranking is based on primary and secondary market research and analysis of publicly available data or provided to Plant-A Insights Group LLC. Placement in the ranking is a positive recognition based on research of publicly available data sources at the time, the information provided in the validation survey and an extensive survey of Retailer, Online Retailer and Service Provider customer in the U.S. The ranking is the result of a detailed research process. Furthermore, events following February 1, 2024, were not a subject of this ranking. USA Today and Plant-A make no claim to the completeness of the companies examined. The information provided in this ranking should be considered in conjunction with other available information. The results of this ranking should not be used as the sole source of information for future deliberations. The information provided in this ranking should be considered in conjunction with other available information about Retailer, Online Retailer and Service Provider or, if possible, accompanied by a visit to a branch and the online shop. Plant-A nor any of its subsidiaries or their respective officers, directors, shareholders, employees or agents accept any responsibility or liability with respect to the use of or reliance on any information or analysis contained in the ranking and this document. The quality of companies that are not included in the ranking is not disputed. This work is copyright by Plant-A and may not be published, transmitted, broadcast, copied, reproduced or reprinted in whole or in part without the explicit written permission of Plant-A Insights Group LLC .Copyright © 2024 Plant-A Insights Group LLC. All rights reserved.